Milwaukee Financial Navigator Program

The City of Milwaukee, in partnership with Riverworks Development Corporation, has created the Financial Navigator program. Through this free service, Milwaukee residents can connect remotely with a trained Financial Navigator to receive one-on-one guidance on managing their financial issues. Trained Financial Navigators employed by the Riverworks Financial Clinic will work with residents over the phone to provide information and resources. Residents can call to receive help on a variety of financial topics including budgeting, mortgage assistance, and credit scores.

The Financial Navigators program is designed to help residents deal with the financial impact of the COVID-19 pandemic and is a critical part of the City of Milwaukee’s response efforts.

The City of Milwaukee offers these Financial Navigator services in partnership with Riverworks Development Corporation, a local nonprofit with a strong history of offering Milwaukee residents financial coaching to help them reach their full financial potential. Milwaukee was selected to receive a grant and technical assistance to implement this program through the Cities for Financial Empowerment Fund.

How to Get Financial Assistance

Access financial services by requesting a session below or call (414) 882-7440. After requesting a session you can expect to receive a call from a Financial Navigator within 48 hours. Services are available in Spanish.

What to Expect During a Financial Navigation Session

Financial Navigation serviced will be delivered over the phone by employees of Riverworks Development Corporatio. Session length will generally last no more than 30 minutes. During the session, navigators will work work with clients to identify services to help address their financial concerns. 

Topic areas clients commonly seek assistance with include accessing help affording rent payments and preventing eviction/foreclosure, managing credit card debt, and guidance on enrolling to receive various types of benefits.

Navigators do not have ongoing relationships with clients or help them work through long-term action plans. Navigators also will not provide direct cash assistance to residents. They will help residents address financial issues, identify immediate action steps, and make referrals to other services, some of which may be able to offer financial assistance. They can also make referrals for in-depth financial counseling if needed.